MonteTours Terms of Service
Last updated: December 16, 2023
Please read these Terms of Service (“Terms,” “Terms of Service”) carefully before using the https:/elbosquemonteverde.com website referred to from now on “MonteTours” (“us,” “we,” or “our”). MonteTours is operated by Luisdie de San Luis S.A., a limited liability company in Monteverde, Puntarenas, Costa Rica.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. It also applies to any customer who purchases a product or service from the website.
ACCEPTANCE OF TERMS
The terms “user,” “you,” and “your” refer to MonteTours customers, members, and any others who may access the Service. By using MonteTours, you agree to be bound by the following Terms and Conditions. If you disagree with any part of the Terms, you may not access the Service.
OUR INTELLECTUAL PROPERTY
MonteTours contains trademarks, copyrighted materials, proprietary information, proprietary educational information, and other intellectual property of Luisdie de San Luis S.A. This content is provided to you as part of the Service for your individual use only. All intellectual property, including copyrighted materials, shall remain the sole property of Luisdie de San Luis S.A. No license to sell or distribute our materials is granted or implied. You may not create derivative works from, plagiarize, modify, transmit, publish, divulge to any third party, participate in the transfer or sale of, distribute, or in any way exploit in any format whatsoever any of the Service Content or intellectual property, in whole or in part, without our prior written consent.
All educational information showed in MonteTours but not also shown publicly on our Youtube channel or other social media channels, are proprietary to MonteTours. Except as allowed by Fair Use, you agree not to post screenshots of any material from MonteTours publicly online. This includes but is not limited to screenshots taken of the MonteTours community forum, blog posts, PDFs on the website, or of any webpage. We reserve the right to pursue legal actions, if you are caught violating this intellectual property policy.
MonteTours is an education and online booking platform designed to provide helpful information and a reservation system for booking transportation services, tours, activities, and vacation packages operated by third-party service providers.
Use of MonteTours, including all materials presented herein and all online services we provide, is subject to these Terms and Conditions. The resources of MonteTours are defined as any page on elbosquemonteverde.com that requires a password to access or any forum, community, resource, blog post, video, or other content embedded in those pages or linked to from those pages which are designed to convey information for MonteTours customers.
You understand and agree that MonteTours provides information, education, and an online platform to make reservations and get tour tickets, transportation, and vacation packages, which are handled by third-party service providers. The scope of this Service is limited to the resources, information, and reservation of the services mentioned throughout the MonteTours site.
When you purchase a service through MonteTours, you are responsible for complying with the third-party conduct guidelines and the local laws.
BOOKING AND CANCELLATIONS
Customers must use the MonteTours platform to book services. Web pages with service offerings will have a “Book Now” button that customers must click to initiate the booking process. Then, the customer will provide the required information such as their name, number of people in their party, and their credit card details. Then, the customer will see on the screen the final amount that will be charged, including the payment processing fees and taxes. This window will also contain the cancellation policy that applies to the particular service that the customer is booking before the customer clicks the “Complete and pay” button to confirm the booking, acknowledging understanding and initiating the payment processing.
Once the payment system processes the customer credit card, the booking process will finish, and the customer will receive a confirmation email. And depending on the particular cancelation policy that applies to the service booked, the customer may or may not have the opportunity to cancel the service and get a partial or a full refund, in which case a cancelation button will appear in the customer confirmation email.
LIABILITY AND DISCLAIMER
When you purchase a service through MonteTours, we will connect you with third-party providers who will provide the services advertised on the page you used to purchase. You agree that MonteTours will not be liable for the services offered by the third-party service provider.
The third-party service provider is fully liable for providing the tour, transportation, or activity services you booked through our website.
MonteTours disclaims responsibility for external circumstances impacting service delivery, and affectation to the customer such as injuries that might occur during the service delivery.
MonteTours will not indemnify or hold you harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, any use by you of the Service, or external circumstances that may arise with a third-party service provider.
CHOICE OF LAW AND VENUE
These Terms shall be governed by and construed in accordance with the laws of the Costa Rica without regard to such country’s conflict of laws or provisions. For purposes of litigating any dispute that arises under these Terms or any dispute you have with Luisdie de San Luis S.A., you hereby submit to and consent to the jurisdiction of Costa Rica and agree that such litigation shall be conducted in the courts of Puntarenas, Costa Rica.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Please use our contact page for inquiries, support, or reporting issues.